Refunds / Exchanges

Refund Policy

We accept exchanges or returns for store credit within 14 days of delivery. We are not able to offer refunds at this time, except where required by law.

To start a return or exchange, email us at josh@theguss.com with your order number and reason for return.

Because each sauna hat is made by hand and released in limited quantities, exchanges are subject to availability. If the hat you want is no longer available by the time your return is inspected, we will issue store credit instead.

To be eligible, the item must be unworn, unused, unwashed, unaltered. We cannot accept hats that have been worn in the sauna, exposed to sweat, washed, damaged, or altered.

Once your return is approved, we’ll send return instructions. Please ship the item within 5 business days of approval and reply with the tracking number. Return shipping costs are the customer’s responsibility. We are not responsible for items lost or damaged in transit back to us.

Once received, please allow 7-10 business days for inspection. If approved, we’ll send your exchange or issue store credit by email.

If we made a mistake with your order, or if your item arrives damaged, email us right away and we’ll make it right.

All sale items, discounted items, and final-release items are final sale.